Club Policies & Etiquette

Please respect your fellow members and abide by the following club policies and etiquette guidelines. Members or guests who fail to abide by these, and all other posted policies pertaining to facilities and programs, may have their membership privileges revoked.

 
  1. Non-Discrimination Statement
    We will process applications for membership without regard to race, creed, color, handicap status, sex, sexual preference or national origin. We have the right to conduct a credit check on any applicant to verify the ability to pay our dues and charges and to deny membership to an individual if deemed necessary by us to protect the safety and health of our members or employees.
  2. Membership Identification and Check-In
    Members must check in to our clubs using the Chelsea Piers app, a key fob that we provide or a valid membership card that we provide. A fee will be charged to replace a lost key fob.
  3. Club Etiquette
    Courtesy for fellow Members, employees and the facilities of our clubs is expected. Members are expected to share space and clean up the area and equipment they use. All equipment should be returned to its proper location. Foul language, abusive behavior or harassment will not be tolerated. Outside training is not allowed under any circumstances. Athletic attire and footwear with non-marking soles must be worn at all times while participating in all activities except in the yoga studio, Pilates studio, pool and locker room. Appropriate swimwear is permitted in the pool only. Smoking and vaping are not permitted anywhere in our clubs including on the sundecks. Foul odors will not be tolerated. Cell phone usage and photography is not permitted in the locker rooms, steam and sauna rooms, cardio area, studios, pool and sundecks.
  4. Guests
    A Member may be permitted to invite guests to our clubs subject to the guest rules applicable to the Member’s membership type and activity. Guests must register at the reception desk and applicable guest fee will be charged to your account. Each Member is entitled to six complimentary guest passes, which will be restored annually, and can only be redeemed by the Member. We reserve the right to limit the number of times any one guest can use our clubs and to exclude any guest whose use of our clubs, in our judgment, would be detrimental to our clubs or any of our Members or employees.
  5. Locker Rooms, Steam Rooms & Sauna
    The locker rooms, saunas, and steam rooms are shared spaces. Respect for fellow Members is required at all times by following all posted rules. Clothing is not permitted in the steam or sauna rooms. Phones or photo-enabled devices are not permitted in the locker room, showers, steam or sauna rooms. Any form of inappropriate activity is not permitted in any spaces in our clubs, including profanity, discrimination and lewd or suggestive behaviors. Day lockers are provided for Members’ benefit and convenience. Each Member must provide his or her own lock and/or securely lock their belongings within a unique code. We reserve the right to remove all locks and any articles left in day lockers overnight. Specified lockers of different sizes are available for rent at an additional monthly cost charged via EFT. Any inappropriate or privacy-invasive behaviors in these areas may be subject to the immediate termination of your membership.
  6. Ancillary Services
    All sales of ancillary services, including personal training, Pilates, paid programming and wellness sessions, are final, nonrefundable and all fees for any such services are due in full at the time of purchase. We have no obligation to provide any service until we received such payment. All sales expire one year from the date of purchase, unless indicated otherwise in our confirmation of the service.
  7. Appointment Cancellation
    Appointments for services must be canceled at least 24 hours in advance of the scheduled session. A Member who does not cancel appointments 24 hours in advance will be charged the full amount of the scheduled service. Our cancellation policy is subject to change.
  8. Special Events
    Members will be notified in advance of areas of our clubs that are unavailable due to special events and/or programming. Member cooperation is appreciated.
  9. Classes
    Please read our full Class Policy on the next tab for information on booking, cancellation, and walk-in policies. Please give consideration to other Members’ floor space. Those Members with any injuries or limitations should notify the instructor prior to entering the class. We reserve the right to limit class sizes and to change class schedules as deemed appropriate.
  10. Personal Training
    Personal training is only permitted between Chelsea Piers Fitness coaches and members who have registered for training sessions. Members are not permitted to train or instruct other members or guests within our facilities.

Chelsea Piers Fitness Group Fitness Class
Booking & Cancellation Policy

Class Booking

Members must book classes, either on the app or online, as well as check in to class upon arrival. Registration starts 25-hours prior to class, and up to 30 minutes prior to scheduled class start.

Late Policy

Classes close 5 minutes after start time. Late arrivals will not be admitted into class because it is a distraction to the teacher and members. If you arrive 5 minutes or more after the class start time, your attendance will not be counted and will be considered a no show.

Cancellation

Members may cancel their reservation in a group fitness class up to 1-hour prior to scheduled class start. In the event of an emergency, members may contact the hospitality desk and request that their reservation be cancelled. In such situations, a late cancellation that is properly communicated to management may be waived on a case-by-case basis.

No Show Penalty

Due to capacity restrictions and interest in group fitness classes, members are expected to show up to classes they have reserved. If a member does not show up for a class and chooses not to follow the cancellation policy outlined above, the member will receive a strike on their account. On the third strike, the member will be penalized and locked out of booking classes in the app for 7 days. Please note that arriving to class 5 minutes or more after the class start time counts as a no show.

Walk-Ins

If a member would like to take a class but missed the 30-minute booking window, they may request that the hospitality desk add them to the class roster, space permitting.

Unregistered walk-ins will also be accepted into class at the scheduled start time if space permits, and will be added to the class roster or wait list in the order in which they arrive.

Wait List

If a class is full, a member may sign up for the waitlist. The waitlist will be limited to five (5) members. Once the waitlist is full, the app and online schedule will no longer offer the option to register for class. If the waitlist is also full, a member is welcome to attempt to get into class as a walk-in at scheduled class time.

Class spots will be relinquished to wait-listed members in three ways:

  1. When a member with a secured spot in class cancels their registration more than 1-hour prior to class time. In this case, the first member on the waitlist will automatically receive a confirmed spot in class.
  2. When a member with a secured spot is removed from class within 1-hour prior to class time. In this case, all members on the waitlist will be notified via email that a spot is available in class and any member may go to the app and secure the spot. [Note: this policy is in place due to the fact that a member cannot cancel their registration without penalty within 1 hour of class. Because it is a firm commitment to attend class, no member will ever be automatically added to a class roster within the late-cancellation window.]
  3. When a member fails to show up for class at the scheduled class start time. In this case, members will be let into class in the order they registered for the waitlist and arrived.

In addition to the rules and regulations of the membership agreement, we appreciate your attention to the following policies and etiquette. Chelsea Piers Fitness reserves the right to post the house rules and to make adjustments to all policies.

  1. Freezing Membership
    You may freeze your membership for a minimum period of one (1) month and a maximum of three (3) months (“Period of Freeze”). During the Period of Freeze your monthly charge will be reduced to $30.00 per month. You must notify our membership office through our online freeze request form or in writing prior to the 15th day of the month preceding the first month of your Period of Freeze specifying your name, member number, start date of Period of Freeze and duration. Freezes applied within the first 12 months of a membership do not qualify as paid months. As such, the initial 12-month period will be extended by the number of months your membership is on Freeze.
  2. Sales Tax
    Membership dues and in-club service purchases are subject to local sales tax.
  3. Conversion / Upgrade Policy
    Members have a 60 day period to convert the Membership Contract and Agreement to one of a longer duration or to upgrade the membership classification. All previous payments will be applied toward the converted or upgraded membership
  4. Change of Address
    All members must notify Chelsea Piers Fitness in writing of any address or name changes.
  5. Referral Credit
    Any member who refers a new member to Chelsea Piers Fitness will receive a $100 in-club credit after two billing cycles. Referral promotions are subject to change.
  6. Damages
    Any damage to Chelsea Piers Fitness property by a member, member's children or guests shall be the responsibility of the adult member.
  7. Weight and Cardio Training
    Please follow the common rules of etiquette in the weight and cardio training areas. These are:
    1. Allow other members to "work in." Do not tie up machines with multiple sets if others wish to use the same equipment.
    2. Limit your cardiovascular workout to 30 minutes if others are waiting
    3. Outside trainers are not allowed; all instruction is to be given by Chelsea Piers Fitness instructors.
    4. Personal belongings, equipment and workout bags are not allowed in the training areas or studios.
    5. Return your weights and restack your dumbbells during workouts.
    6. Use a wipe or towel to clean the upholstery after use.
    7. Food and beverages (other than water) are not permitted outside of the cafe.
  8. Pool
    The pool is used for lap swimming, scheduled aquatic classes, instruction or free-swim. Swim caps are required as well as showering before entering. Members and guests need to check in with the lifeguard upon arriving at the pool to determine the lane. Please abide by all rules and regulations of the pool area and lifeguards. A robe, towel or appropriate apparel must be worn to cover swimwear when traveling to and from the locker room and the pool/sundeck areas.
  9. Pilates Studio
    No entry into the studio without supervision from a Chelsea Piers Fitness instructor. Members must be enrolled in a class or training session to utilize the reformer equipment.
  10. Sundeck (Chelsea Location)
    Headphones are required to enjoy music and other entertainment. Refrain from phone calls. Smoking is not permitted on the sundeck, including the use of e-cigarettes. Personal trash must be thrown in the garbage bin. Alcohol is permitted at Chelsea Piers Fitness sanctioned events only. Children under the age of 16 are not permitted on the sundeck. Chair covers must remain on the sundeck. Belongings left unattended on a chair more for than 15 minutes will be removed and taken to the hospitality desk. Sundeck rules are subject to change.
  11. Rock Climbing Wall (Chelsea Location)
    All members must consult with a rock climbing instructor before using the rock climbing wall or equipment. Please abide by all rules and regulations of the rock climbing area.
  12. Track / Basketball / Volleyball (Chelsea Location)
    Members must follow the rules and regulations of the track and all infield athletic activities. Members must check the track direction before utilizing the track; clockwise is Monday, Wednesday, Friday and Sunday and counterclockwise is Tuesday, Thursday and Saturday. The inside lane is used for walking and the outside lane is used for passing. Members must consult the court schedule on the website or app before engaging in activity. Management and/or hospitality personnel are available to answer any questions, arrange court-time and coordinate scheduling. Programming schedules are subject to change.
  13. Boxing Ring (Chelsea Location)
    No entry into the boxing ring without supervision from a Chelsea Piers Fitness instructor. Absolutely no sparring.
  14. Kids Clubhouse
    Babysitting services are available for a 2-hour time limit. Caregivers must reserve and purchase time by calling or visiting the front desk prior to arriving with their children. They must also check in with the babysitter and sign our waiver upon arrival to the Kids Clubhouse. Caregivers must remain in the club at all times while their children are in the Kids Clubhouse. We accept children ages 3 months and older. Our Kids Clubhouse is peanut free. Children displaying symptoms of illness, including coughing, runny nose, or fever, will not be permitted to enter. We reserve the right to locate you and require your return if your child is exhibiting aggressive behavior, biting, or if your child has been inconsolable for more than 15 minutes. Children ages 5 and up are required to have their COVID vaccination. Children between the ages of 2 and 4 are required to wear a mask. In the event that these policies are not fully respected and adhered to, Chelsea Piers Fitness reserves the right to revoke your Kids Clubhouse privileges.
  15. Chelsea Youth Policies
    Children taking private lessons or attending camp at our Chelsea facility must use designated bathrooms. Children ages 0-5 are permitted to use the locker room with the supervision of their caregiver, or the single stalls throughout the facility. Children ages 6-15 are not permitted in the locker rooms and must use the shower on the pool deck, and the single stalls throughout the facility.
  16. Electronic Vehicle Storage
    Electronic and battery-powered transportation vehicles (like e-bikes, electronic scooters or hover boards) are not permitted inside any Chelsea Piers Fitness facility. Please consider locking up these types of devices at our available outdoor bike racks or storage facilities.

Guest Policy

Members are invited to share their club with associates, friends and family. In order to ensure the member-guest experience goes smoothly, please adhere to the following guidelines.

Guest Pass Guidelines

  • Members are given six (6) guest passes on their account for use each year of membership.
  • Guest passes are valid for 12 months and do not roll over.
  • Guest passes are non-transferable.
  • Guests must be accompanied by the member when entering the club.
  • Guests must be at least 16 years of age, provide a valid photo ID and fill out a Guest Waiver upon entering the club.
  • Members always have first priority to access classes over guests.
  • Guest hours may vary by season.

Guest Passes are subject to Chelsea Piers Fitness Club policies and may be limited to non-peak usage. Specific classes and/or pool access may be excluded at the sole discretion of management.

Day Passes

If You Wish To Bring Additional Guests, Day Passes Are Available For Purchase At The Front Desk.

Our Day Pass rate is $60 per person at all of our NYC clubs, and $100 per person from May-September at our Flagship Chelsea Club.

  • Non-members may purchase a day pass to use the club for the day.
  • Day passes purchased at the Front Desk can be redeemed during regular club hours.
  • Day Pass users must be at least 16 years of age, provide a valid photo ID and fill out a Guest Waiver upon entering the club.