Frequently Asked Questions

COVID-19 REPORTING

If any member of our community learns they have tested positive for COVID-19, and it's been within 14 days since their last visit to Chelsea Piers:

  • Call or email us to let us know immediately. Any information shared will be confidential and only used to assist with contact tracing purposes.
  • Chelsea Piers will initiate outreach to determine if there was direct contact with any other member of our community.

Your timely notice is of the highest importance. Thank you in advance for your cooperation.

Chelsea Piers Fitness: Chelsea fitness@chesleapiers.com 212.336.6000
Chelsea Piers Fitness: Brooklyn fitnessbk@chelseapiers.com 718.407.6400

Current NY State COVID Protocols

  • As of April 10, asymptomatic travelers will no longer be required to quarantine after entering New York.
  • In accordance with the CDC’s new guidance on mask use, fully vaccinated people no longer need to wear masks indoors or outdoors, except in certain crowded settings and venues.
  • All vaccinated members of our community should have proof of vaccination available to show our staff when asked.
  • If you have been on quarantine due to contact with someone known to have COVID-19:
    • A negative test does NOT release you from quarantine.
    • It is essential to wait 10 days full days to make sure that no infection appears, even if you have no symptoms, before being released from quarantine.
    • Quarantine should last 10 days from the last exposure to a person with known COVID-19.
    • In addition, you should continue to monitor yourself for any signs or symptoms of COVID-19 for up to 14 days after that last exposure.

 
  • We have rearranged or removed equipment and seating in our shared spaces to ensure proper spacing for effective social distancing.
  • Staff is positioned throughout the club to monitor shared spaces, and signage is posted to remind members to adhere to current social distancing guidelines.
  • For safety reasons, until further notice, a 6ft. distance must be maintained between all members of our community and hands-on corrections are prohibited, even if you are of the same household.

Effective 5/19/2021 we are no longer performing health checks on our members upon arrival. Proof of vaccination will be required effective 9/3/2021.

  • Effective 5/24/2021, masks are optional for fully vaccinated members of our community. Unvaccinated members must continue to wear masks until further notice.
  • Effective 10/1/2021, all members and guests must be fully vaccinated against COVID-19 in order to enter our NYC facilities.

When we first reopen, certain areas of the club will remain closed until we are given permission to reopen them by state and local agencies. The following areas will be closed until further notice (updated 8/4/2021):

  • Family Day (Chelsea)
  • Our cafes are now open for indoor dining at a limited capacity.
  • Cafe and lounge seating will be available, however, we encourage members to be considerate of our capacity restrictions and not linger past their reservation time block.
  • We will have modified hours of operation during this reopening phase. You can view up-to-date hours of operation for your home club here.

Chelsea Piers will take every precaution to provide its community with a safe environment that limits the risk of infection. Members of our community are asked to self-report if they test positive for COVID-19 or have been exposed to someone who tests positive. Click here to view the full Chelsea Piers Covid-19 policy.

We are using all EPA certified, CDC recommended disinfectants.

  • EcoLab 57
  • Clorox Hydrogen Peroxide Wipes
  • ABC Extra Wipes
  • Our HVAC systems operate in conformance with NYS guidelines.
  • Air handling units are equipped with the proper filters, UVc lights and modification to automatic controls for fresh air exchanges.
  • Locker room attendants clean toilets, stalls and lockers every two hours.
  • We have wipes readily accessible so members can wipe down lockers, surfaces or handles before and after use.
  • All of our sinks now have touchless faucets.
  • Paper towels are available and hand dryers are temporarily disconnected.
    • Personal Trainers and their clients will maintain 6ft. of distance at all times during sessions.
    • Personal Trainers and their clients will follow all mask protocols. Effective 5/24/2021 masks are optional for all fully vaccinated members of our community.
    • At this time spotting and hands-on adjustments are not permitted.

    For questions about your membership, please contact member services.
    Chelsea: scmemberservices@chelseapiers.com
    Brooklyn: membersbk@chelseapiers.com

    • Your 19-day credit will begin on September 2, 2020, and normal billing will resume on September 21, 2020 charging you a prorated amount for the remainder of the month of September.
    • Normal billing of your full monthly dues will resume on October 1, 2020.
    • If you wish freeze your membership and not resume billing on September 21, requests must be put in by Thursday, September 17, 2020. You can request a freeze on your membership by filling out the form found here.
    For cancellations that were requested during the closure, a member of our team will be in touch shortly after our reopening.