Chelsea Piers Important Updates
Update: Chelsea Piers Closing Extended through April 30 Posted: April 2, 2020
To our Chelsea Piers Community:
Since our last communication, the news regarding Covid-19 — and most particularly the immediate impact on New York City — has been evolving quickly. We anticipate that Governor Cuomo will soon announce an extension of the New York State "PAUSE" through April 30th at the earliest. Reducing the burden on our hospital systems is everyone's goal and most urgent priority. Thank you for doing your part by staying home.
Given the current state of affairs, we are extending our temporary closure date through April 30th. We hope that May 1st will bring us together again as we once again re-engage in the sports, fitness and communal activities that make life so special.
The leadership team at Chelsea Piers continues to work and plan for reopening, including the possibility of a phased reopening based on social distancing requirements that could last beyond May 1st.
Staying in Touch.
While we are working with a very limited number of team members, we are available to answer your questions. Please email firstname.lastname@example.org. You can also check out the FAQ section on our website. This past week — and in the coming weeks — you'll be seeing more familiar faces on our social channels, livestreaming fitness classes, family-focused activities and more. Please follow us and share your own stories by tagging us.
We are looking forward to emerging on the other side of this crisis and being able to serve as your home away from home for years to come.
Your Friends at Chelsea Piers
Update: Chelsea Piers Closing Extended Posted: March 26, 2020
To our Chelsea Piers Community:
We hope that as you read this you and your families remain safe and healthy. As you all know, on Sunday, March 23 at 8:00pm, Governor Cuomo put New York State on "PAUSE" at least until April 19th with the goal of slowing the spread of COVID-19 and reducing the burden on our healthcare system. It is critical that we all do our part to slow the spread of the coronavirus.
So, what does this mean for Chelsea Piers?
First, we're writing to let you know that we have extended our temporary closure of our sports and fitness facilities through Sunday, April 19. However, please know that we are working toward reopening Monday, April 20, which coincides with the anticipated reopening of the NYC public schools. We realize this is still a fluid situation and any decision we make will be impacted by city and state mandates, as well as our own determination of when it would be safe to welcome back our community of employees, members and all athletes, young and old, who make Chelsea Piers such a special place.
Many of you have questions. We will continue to provide answers through updates to our Frequently Asked Questions page on our website. You can also email us at email@example.com and we will get back to you as soon as possible.
Staying in touch.
You should also have received an email on Monday: Finding Balance Amongst the Uncertainty. Remaining connected with you and our community is a high priority. Please also check our social media channels. We have a very talented group of sports and fitness professionals that will be sharing their expertise in this difficult time.
Rest assured, we will continue to send weekly updates to keep our community informed of any new developments. We are counting the days until we can reopen our doors and welcome you all back.
Your Friends at Chelsea Piers
Update on Refund/Credit Policy Posted: March 13, 2020
In response to COVID-19 and based on recommendations of multiple public health officials, Chelsea Piers sports and fitness venues in both New York City and Stamford were temporarily closed effective Friday, March 13th.
These facilities will remain closed until Tuesday, March 31st, at which time the situation will be reevaluated. The health and safety of our staff, members and guests is our first priority. It is our view that suspending our operations temporarily is the socially responsible thing to do and in the best interests of overall community health.
As a result of closing our sports and fitness operations on Friday, March 13th, we are in the process of managing inquiries from some customers and members regarding refunds and/or credits. Chelsea Piers has decided to assess all credits/refunds after June 30th. This decision was not easy, but we had to consider the significant financial impacts this health crisis is having on our employees, our members & customers and our businesses.
Over the years we have dealt with other major events that presented unique and unprecedented challenges; we have always tried to do the right thing for our employees, members and customers in our final decisions. Seeing that this immediate business impact is one that we have never dealt with before, we ask our customers and members for patience and understanding while we take the necessary time to formulate a clear and concise plan of action.
Fitness Club members: Please click here to read the email sent today.
We trust that you understand the necessity of our action, given the current health and economic crisis.
Chelsea Piers Management
Important Notice: Temporary Closing of Chelsea Piers Posted: March 12, 2020
To Our Chelsea Piers Community,
Based on the ongoing spread of COVID-19 in New York City and Connecticut, and on the advice of public officials who are strongly urging social-distancing, we have made a decision to temporarily close the sports, fitness and recreation businesses at Chelsea Piers, Chelsea Piers Fitness, and Chelsea Piers Connecticut effective tonight at 12:001AM, March 13, 2020. The current closure announcement is through March 31, 2020.
We regret having to make this decision but believe that, given the circumstances, temporarily closing is in the best interest of our Chelsea Piers community and necessary to responsibly respond to the COVID-19 health crisis in our city and nation. We did not make this decision lightly and recognize the inconvenience it will cause our valued customers and members. However, our overarching concern is the health of our community.
Chelsea Piers is in uncharted waters; but we’re optimistic that the spirit that helped New Yorkers through 9/11 and Superstorm Sandy will serve us well as we collectively work to be part of the solution to this unique challenge.
Chelsea Piers will continue to monitor the situation and follow the recommendations of city, state and federal health professionals, with the hope of reopening as soon as possible. For updates regarding the closure, please visit our website, www.chelseapiers.com/updates.
Please understand that we are doing our best to respond to the many questions of our customers and members. We will post an FAQ section on our website as soon as possible.
Thank you for your cooperation and understanding.