FAQs

When do you expect to reopen and resume programming?

As of March 13th all Chelsea Piers sports & fitness facilities are temporarily closed through April 30th. We will post updates here regarding re-opening plans.


What is your refund policy and/or credit policy for programming?

As a result of closing our sports and fitness operations on Friday, March 13th, we are in the process of managing inquiries from some customers and members regarding refunds and/or credits. In light of the uncertainty of a precise reopen date and the current economic shutdown, Chelsea Piers has decided to assess all credits/refunds after June 30th. This decision was not easy, but we had to consider the significant financial impacts this health crisis is having on our employees, our members & customers and our businesses.

Over the years we have dealt with other major events that presented unique and unprecedented challenges; we have always tried to do the right thing for our employees, members and customers in our final decisions. Seeing that this immediate business impact is one that we have never dealt with before, we ask our customers and members for patience and understanding while we take the necessary time to formulate a clear and concise plan of action.


How is Chelsea Piers managing reports of potential Covid-19 exposure at Chelsea Piers?

First and foremost, we sincerely hope that our valued Chelsea Piers community stays safe and healthy during this challenging time. Given the very rapid spread of COVID-19, it is not surprising that we have received a few reports from members of our community about their development of coronavirus infection or contact with others who have tested positive for this pandemic infection.

As of today, the sports & fitness businesses at Chelsea Piers have been closed for a full two weeks — equivalent to the incubation period for COVID-19. Based on guidance from the NY Department of Health, notifications are no longer needed going forward as any new positive cases were not likely a result of direct contact while at one of the sports or fitness venues at Chelsea Piers.


What is your plan for furloughed employees?

As you know, the temporary closure we initially announced is from March 13 - 31, 2020. The temporary closure was extended through April 19th due to Governor Andrew Cuomo's mandate to close non-essential businesses in NYC. To support our employees, we issued an additional payroll check covering two weeks of standard pay and are also covering 100% of health care insurance costs throughout the closure for those enrolled. In addition, we initiated an employee support effort to help our staff manage through this difficult time.


Am I able to schedule a time to pick up my belongings from my locker?

To schedule a day/time to pick up your belongings, please contact your venue below:


How can I reschedule my private lessons or training sessions?


Who can I contact for updates regarding booking a private or corporate event?

Chelsea Pier team members are available by email and phone to discuss your questions. For events that will take place in the next thirty (30) days, please contact your sales representative. To book a future event, email events@chelseapiers.com for Chelsea Piers New York.


Are you still accepting Summer Camp registrations?

Yes, we are accepting Summer Camp inquiries and registrations and look forward to welcoming our campers back! Summer Camps begin June 22. Register by May 15th and receive Early Bird Savings. For easy online registration, please visit chelseapiers.com/camps. For questions, please email camps@chelseapiers.com.


Who can I contact for other General Inquiries?