View our Vaccine Requirements View our COVID-19 FAQS View our Safety-First Commitment

FAQs

Updated October 12, 2021

As you know, Chelsea Piers is taking every precaution to limit the exposure and transmission of Covid-19 at Chelsea Piers. We are also committed to keeping our community advised of any potential health risks.

If you are seeking accommodation from the Key to NYC vaccination mandate for yourself or your child, you must complete our Vaccination Accommodation Request Form. Accommodation requests will be reviewed by a committee. This committee will determine whether the submitted request meets exemption requirements and may contact you to engage in an interactive dialogue to determine if you or your child qualify for accommodation.

To give the committee adequate time to thoroughly review each request, we ask that accommodation requests are received at least one week prior to the start of programming, otherwise, we cannot guarantee that a decision will be made by the start of programming. Until our committee has determined if an accommodation can be granted, those seeking accommodation will not be able to participate in programming at Chelsea Piers.

IMPORTANT NOTICE: If any member of our community learns they have tested positive for COVID-19, and it's been within 10 days since their last visit to Chelsea Piers:

  • Call or email us to let us know immediately. Any information shared will be confidential and only used to assist with contact tracing purposes.
  • Chelsea Piers will initiate outreach to determine if there was direct contact with any other member of our community.

Your timely notice is of the highest importance. Thank you in advance for your cooperation.

Sky Rinkskyrink@chelseapiers.com212.336.6100
Golf Clubgolfclub@chelseapiers.com212.336.6400
Field Housefieldhouse@chelseapiers.com212.336.6500
Chelsea Piers Fitness: Chelseafitness@chesleapiers.com212.336.6000
Chelsea Piers Fitness: Brooklynfitnessbk@chelseapiers.com718.407.6400
Chelsea Piers Managementinfo@chelseapiers.com212.336.6666

Effective September 7, 2021, all customers age 12+ in our community are required to show proof of vaccination (have received at least one dose of Moderna or Pfizer vaccine, or one dose of the Johnson and Johnson vaccine) in order to enter any of our NYC facilities and participate in any sports and fitness programming.

All customers under 12 years old, may continue to enter the facilities and participate in programming, but must fill out the Daily Health Declaration upon arrival. QR codes are provided upon entry at each venue.

VACCINATION VERIFICATION FOR RECURRING CUSTOMERS AT SKY RINK, THE FIELD HOUSE AND GOLF CLUB VENUES:

  • If you have not done so already, please fill out our Vaccine Verification Form to verify your status with us upon your next visit to any Chelsea Piers NY facility.
  • On your next visit, please bring proof of vaccination (Excelsior Pass or Vaccine Card) to show our front desk staff after you completed the Vaccine Verification Form.

Our staff will verify your status in our system, and you will receive a "Chelsea Piers Vax Verified" pass over email. Please have this badge (or your vaccine card or Excelsior pass) ready to show our staff if asked going forward.

One time visitors:
You will need to present proof of vaccination (Excelsior Pass, CDC Vaccine Card or NYC COVID Safe) along with a photo ID for entry.

What if I'm seeking an accommodation from the vaccine requirement?

If you are seeking accommodation from the Key to NYC vaccination mandate for yourself or your child, you must complete our Vaccination Accommodation Request Form. Accommodation requests will be reviewed by a committee. This committee will determine whether the submitted request meets exemption requirements and may contact you to engage in an interactive dialogue to determine if you or your child qualify for accommodation.

To give the committee adequate time to thoroughly review each request, we ask that accommodation requests are received at least one week prior to the start of programming, otherwise, we cannot guarantee that a decision will be made by the start of programming. Until our committee has determined if an accommodation can be granted, those seeking accommodation will not be able to participate in programming at Chelsea Piers.

Chelsea Piers is committed to providing the safest, healthiest and cleanest environment possible for our community. Our operating procedures are consistent with New York State and New York City regulations governing fitness clubs, indoor sports and recreation, summer camps, daycare centers and events. In addition, we are following regulations and best practices developed by the CDC.

We have always, and will continue to use, hospital-grade cleaners on the EPA list N-certified to kill COVID-19 to clean our facilities and have increased the frequency of our cleaning throughout the day. Our HVAC systems bring in large volumes of fresh air from the outside. In addition, our filtration systems use hospital grade air filters and UV ionization systems that actively seek out and destroy both bacteria and viruses.

VIEW OUR COMPLETE SAFETY-FIRST COMMITMENT

If you have forgotten to complete the Daily Health Declaration before coming to Chelsea Piers you can access the form via QR code in the lobby.

MASK POLICIES FOR ALL MIXED-USE VENUES INCLUDING THE FIELD HOUSE, GOLF CLUB AND SKY RINK:

  • All customers regardless of vaccination status are required to wear protective face masks at all times, including when participating in sports and fitness programming.
  • Fully vaccinated adult soccer, basketball and hockey league players may remove their masks while they are playing on the field, court or ice. Adult league players must continue to wear their masks in all common areas.
  • Golf Club customers who are hitting on the driving range may remove their masks while hitting at their stall. Customers must continue to wear masks in all Golf Club common areas.

 

WATER BOTTLES:

Please bring a refillable water bottle with you clearly marked with you/your child's name. Drinking fountains will not be available for use. Per State Guidelines water bottles cannot be shared.

EQUIPMENT:

Players should arrive at Chelsea Piers dressed and ready to play. Locker rooms at Field House and Sky Rink will not be available. No bags are to be left in the lobby or common areas.

ARRIVAL + DEPARTURE:

To maintain safe capacities and social distancing, we ask that you not arrive at Chelsea Piers more than 20 minutes prior to your reservation or program start time. Congregating in the lobby, common areas, or parking lot is not allowed.

SPECTATORS:

To keep building capacity low and ensure the safety of our community, only one spectator will be allowed per athlete. Parents remain on site to watch their child must:

  • Stay in designated viewing areas, at a safe distance from athletes and other Chelsea Piers customers/activities
  • Wear a mask at all times.
  • Abide by all social distancing rules.
  • We ask that parents/ guardians not bring children who are not competing into the facility.

Chelsea Piers reserves the right to limit the number of spectators on site if concerns with social distancing or capacity arise.

We take your safety seriously. COVID-19 is often spread through poorly ventilated spaces, so we have focused on improving our HVAC systems. Our systems have the capability to bring in large volumes of fresh air, and by increasing the amount of fresh air being introduced to the systems each minute, the amount of recirculated air is also reduced. In addition, our filtration systems use hospital grade air filters along with UV ionization systems that actively seek out and destroy both bacteria and viruses. With these enhancements as well as other safety measures, including requiring masks, consistent cleaning and disinfecting, reduced capacities and social distancing, we are confident that is safe to work out and play sports at Chelsea Piers.

At this time, we are following state guidelines, which do not require asymptomatic individuals who have not been in contact with a known case of COVID-19 be tested. We have, however, implemented the following staff safety protocols:

  • All Chelsea Piers employees must be fully vaccinated.
  • All employees will stay home if they are not feeling well.
  • All staff, including coaches and instructors, working with children will wear masks throughout their shifts.
  • All coaches and instructors will maintain safe social distancing from athletes while coaching and teaching. 

Hours and availability vary by venue and can be found on here.

In order to maintain control over our capacities, access to the Golf Club and Chelsea Piers Fitness is by reservation only.

Fully vaccinated people who have come into close contact with someone with COVID-19 should be tested 5-7 days following the date of their exposure and wear a mask in public indoor settings for 14 days or until they receive a negative test result. They should isolate if they test positive. As a reminder, please contact the venue you visited if you test positive for COVID.

People who are unvaccinated or not fully vaccinated should quarantine and get tested immediately after being identified as a close contact. If the test is negative, they should get tested again 5 - 7 days after last exposure and continue to quarantine. If symptoms develop during quarantine, they should isolate and get tested immediately. As a reminder, please contact the venue you visited if you test positive for COVID.

No, vaccinated people are not required to quarantine after International Travel. See below for more detail:

Before you arrive in the United States:

  • All air passengers coming to the United States, including U.S. citizens and fully vaccinated people, are required to have a negative COVID-19 test result no more than 3 days before travel or documentation of recovery from COVID-19 in the past 3 months before they board a flight to the United States.

After Travel:

  • Get tested with a viral test 3-5 days after travel.
  • Self-monitor for COVID-19 symptoms; isolate and get tested if you develop symptoms.
  • Follow all state and local recommendations or requirements after travel.

https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel-during-covid19.html

No, but it is recommended that unvaccinated people quarantine after Internation Travel. See below for more details.

Before you arrive in the United States:

  • All air passengers coming to the United States, including U.S. citizens and fully vaccinated people, are required to have a negative COVID-19 viral test result no more than 3 days before travel or documentation of recovery from COVID-19 in the past 3 months before they board a flight to the United States.

After you travel:

  • Get tested with a viral test 3-5 days after travel AND stay home and self-quarantine for a full 7 days after travel.
    • Even if you test negative, stay home and self-quarantine for the full 7 days.
    • If your test is positive, isolate yourself to protect others from getting infected.
  • If you don't get tested, stay home and self-quarantine for 10 days after travel.
  • Avoid being around people who are at increased risk for severe illness for 14 days, whether you get tested or not.
  • Self-monitor for COVID-19 symptoms; isolate and get tested if you develop symptoms.

https://www.cdc.gov/coronavirus/2019-ncov/travelers/international-travel-during-covid19.html

Updated January 1, 2021

Refund Policy for the following programming:

  • Spring 2020 Holiday Camps
  • Field House Programs that would have started in April 2020
  • Cancelled Preschool/Junior 2020 Summer Camps
  • 2020 Summer Camp Transportation and After-care Deposits

As you know, Chelsea Piers closed its operations on Friday, March 13, 2020 as a result of the COVID-19 pandemic. Given the sudden closure, Chelsea Piers was not in a position to respond to refund requests.

On April 22, 2020, we issued credits to customers that can be used at any Chelsea Piers New York owned and operated business through December 31, 2021. In most cases, our customers have understood that our actions were guided by an economic shutdown of our business that made refunds at that time impossible and accepted the credits.

We had initially hoped to start processing these refunds by January 2021, however, it is not yet financially feasible to do so. While many of our businesses were able to reopen over the summer, we have been operating with significantly limited enrollment and reduced capacities in our facilities, in strict compliance with state and city regulations and in the interest of the safety and welfare of our entire community.

It could take 6-18 months before we return to "business as usual." In the meantime, we will continue to build a reserve fund over the next six months that will be used for outstanding refunds for the camp and spring programming noted in this update. For those who agree to accept credits in lieu of refunds, we are very grateful. For those who are in need of the refund, we understand and appreciate your continued patience.

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CHELSEA PIERS FITNESS FAQS